Here you will find answers to Frequently Asked Questions (FAQ). We will continue to add to this section. If there are any others questions you'd like to ask us, please don't hesitate to CONTACT US. Thank you for your interest in Silver Leaf In-Home Care.
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Silver Leaf is a local, Vermont-owned business; unlike many of the franchise agencies that have moved into the area. Silver Leaf has had an outstanding reputation for the past 12 years with all of our clients and their family members.
Silver Leaf is known for providing more personalized services such as special outings, birthday celebrations and staying in close contact with clients and their families making sure their needs are being met at all times. It is also important to Silver Leaf that the clients and caregivers are carefully matched so that they have a good working relationship.
Finally, Silver Leaf's caregivers tend to stay with the organization for extended periods. The increased stability and experience level is appreciated by our clients. |
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Most of Silver Leaf's caregivers are referred by word-of-mouth from loyal caregivers who have been working for Silver Leaf for many years. Otherwise, they are selected through local advertising and are interviewed by the owner who does a complete State of Vermont background check prior to hiring them. All of Silver Leaf's caregivers are LNA's and/or have many years of experience as a caregiver. Silver Leaf's caregivers are also bonded and fully insured. |
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When a caregiver is selected to work for a particular client, the owner of Silver Leaf In-Home Care will spend as many hours as necessary training the caregiver on-site until they feel comfortable being on their own. Further training will be given, if needed, throughout the care of the client. |
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Yes, Silver Leaf's caregivers are fully insured and bonded and are also covered by Worker's Compensation for any injuries that may take place while they are working. |
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Silver Leaf In-home Care is responsible for paying the caregivers and is responsible for all payroll deductions and employment taxes. Silver Leaf does all of the scheduling by computer and sends in payroll hours bi-weekly to a payroll service. |
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Silver Leaf charges by the hour. The rates are flexible depending on client's needs and locality. Silver Leaf In-Home Care offers a minimum of 4 hours per day up to a maximum of 24 hours per day. Live-in care options are also available for a considerable savings to the client. Basic care is $21 per hour. |
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Silver Leaf sends out an invoice bi-weekly for services provided. The owner of Silver Leaf can also manage expenses such as groceries, medical supplies or other needs; these are invoiced monthly.
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No, Silver Leaf is a non-medical, private-pay service. In most cases, if you have long-term care insurance, it will cover a certain amount of the fees for care. |
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Silver Leaf has each client sign a Care Agreement after the client and the family are satisfied with the caregivers selected to work with them. The terms of the agreement remain in full force until completion of the services as stated by the client or their family. Silver Leaf understands that the hours agreed upon may change during the course of the client's care and does not hold the client to these hours. |
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If Silver Leaf agrees to provide service for a certain amount of hours, those hours are guaranteed to be covered no matter what happens. If a caregiver cannot make it in or does not show up, the owner will make sure a qualified person is there as a replacement; even if it has to be the owner herself.
The owner is in contact with the caregivers on a daily basis and available to them for any concerns or problems 24 hours a day. |
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